Shipping policy

Last updated: September 27, 2026

Thank you for choosing Veda Saathi.

We currently offer delivery across India. Please read the following information regarding order processing, shipping, delivery charges, and delivery-related issues.

1. Shipping Coverage

Veda Saathi currently ships orders across India, subject to serviceability of the customer's delivery address.

Some remote or otherwise non-serviceable locations may have limited delivery availability depending on the courier or logistics partner.

2. Shipping Charges

Delivery is currently offered free of charge across India.

Veda Saathi reserves the right to introduce or modify shipping charges in the future based on delivery location, order value, courier charges, operational requirements, or other business considerations.

If shipping charges are introduced, the applicable charges will be displayed to the customer before the order is completed.

3. Order Processing

Orders are generally processed after successful order confirmation and payment confirmation, where applicable.

For Cash on Delivery (COD) orders, processing may be subject to confirmation of the order and delivery details.

Orders are normally dispatched within 1–2 business days, subject to product availability, order verification, holidays, operational circumstances, and other unforeseen situations.

4. Delivery Time

Orders are generally expected to reach customers within approximately 2–7 business days after dispatch.

Delivery timelines are estimates and may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational delays
  • Remote or difficult-to-service locations
  • Unforeseen events
  • Incorrect or incomplete address information

Veda Saathi does not guarantee a fixed delivery date unless specifically confirmed in writing.

5. Correct Delivery Information

Customers are responsible for providing an accurate:

  • Full name
  • Mobile number
  • Complete delivery address
  • City
  • State
  • PIN code

If incorrect or incomplete information causes a delivery failure or delay, additional arrangements or charges may apply where applicable.

6. Order Tracking

Where tracking information is available, it may be provided to the customer through the contact information associated with the order.

Customers should use the tracking information provided to monitor delivery progress.

7. Delayed or Undelivered Orders

If an order is delayed beyond the estimated delivery period, please contact us at:

Phone / WhatsApp: 7043741274
Email: vedasaathi@gmail.com

We will review the shipment status and assist where possible.

Delivery timelines may be affected by circumstances outside our reasonable control.

8. Damaged or Incorrect Products

If you receive a product that appears damaged, leaked, broken, tampered with, or different from what you ordered, please contact Veda Saathi within 24 hours of delivery.

For replacement requests, customers must provide:

  • Order details
  • Clear photographs of the product and packaging
  • A clear unboxing video, preferably showing the package from the time it is opened
  • Any other information reasonably requested by our support team

This information helps us verify the issue with the shipment.

9. Refused COD Orders

Customers may refuse a Cash on Delivery shipment at the time of delivery if they do not wish to accept it.

However, once a customer has accepted and received the order, the order cannot subsequently be returned simply because the customer has changed their mind.

If the received product is damaged or incorrect, the replacement provisions of our Refund, Return & Replacement Policy will apply.

10. Contact

Veda Saathi
Phone / WhatsApp: 7043741274
Email: vedasaathi@gmail.com
Address: 1091, Bellagio Lace Textile Market, Puna–Sitanagar Road, Surat, Gujarat 395011, India
Website: vedasaathi.com