Refund policy
Last updated: September 27, 2026
At Veda Saathi, we want you to receive your order in proper condition. Because our products may include consumable wellness and herbal products, we follow the replacement policy below.
1. No Refund Policy
Veda Saathi does not provide refunds for delivered orders.
Once an order has been received by the customer, the purchase amount will not be refunded merely because the customer has changed their mind, no longer wants the product, ordered incorrectly, or does not wish to use the product.
2. Opened Products
For hygiene, safety, and product integrity reasons, opened or used products are not eligible for return or replacement, except where required by applicable law.
Customers should check the package and product condition before opening or using the product.
3. Damaged Products
If a product arrives damaged, leaked, broken, tampered with, or otherwise unusable due to an issue with delivery or fulfilment, the customer may request a replacement.
The issue must be reported to Veda Saathi within 24 hours of delivery.
4. Incorrect Product
If you receive a product different from the product you ordered, please contact us within 24 hours of delivery.
After verification, Veda Saathi may arrange a replacement with the correct product.
5. Required Evidence
To help us verify a damaged or incorrect-order claim, customers are required to provide:
- Order number or order details
- Clear photographs of the product
- Clear photographs of the outer packaging
- A clear unboxing video, preferably showing the unopened package and the opening of the shipment
- A description of the issue
Claims may be reviewed based on the evidence provided and the circumstances of the order.
6. Replacement Only
If a damaged or incorrect product claim is approved, Veda Saathi will provide a replacement product.
No cash refund, bank refund, UPI refund, store-credit refund, or other monetary refund will ordinarily be provided for an approved replacement claim, subject to applicable law.
7. Customer Change of Mind
We do not accept returns or replacements solely because:
- You changed your mind
- You no longer want the product
- You ordered the wrong product
- You purchased the product by mistake
- You do not like the product after opening it
- You do not wish to use the product
8. COD Orders
A customer may refuse a COD shipment at the time of delivery.
However, once a COD order has been accepted and received, it is subject to the same replacement rules described above.
If the received product is damaged or incorrect, the customer must report the issue within 24 hours and provide the required photographs and unboxing video.
9. Replacement Process
To request a replacement, contact:
Phone / WhatsApp: 7043741274
Email: vedasaathi@gmail.com
Please include your order details and the required photographs/video.
Our team will review the request and, if approved, provide instructions for the replacement process.
10. Product Condition
Where a replacement is approved, the product may be subject to verification.
Customers should retain the product, packaging, labels, batch information, and other relevant materials until the claim has been reviewed.
11. Important Note
Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
12. Contact Us
Veda Saathi
Phone / WhatsApp: 7043741274
Email: vedasaathi@gmail.com
Address: 1091, Bellagio Lace Textile Market, Puna–Sitanagar Road, Surat, Gujarat 395011, India
Website: vedasaathi.com