Privacy policy

Last updated: September 27, 2026

Veda Saathi ("Veda Saathi", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit, use, or make a purchase through vedasaathi.com (the "Website").

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you use our Website or communicate with us.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Veda Saathi, we may collect the following information.

Information You Provide Directly

When you place an order, contact us, create an account, or otherwise communicate with us, we may collect:

  • Full name
  • Mobile/phone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, state and PIN code
  • Order and purchase information
  • Payment confirmation and transaction-related information
  • Information provided when contacting customer support
  • Information you voluntarily provide through WhatsApp, email, forms, reviews, or other communication channels

We do not require you to provide information that is not necessary for the relevant service or transaction.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This may include:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed
  • Products viewed
  • Shopping cart activity
  • Website interaction information
  • Approximate location derived from technical information
  • Referral/source information
  • Other technical and usage information

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Confirm payments and orders
  • Arrange delivery and shipping
  • Communicate with you regarding your orders
  • Provide customer support
  • Process eligible cancellations or replacement requests
  • Respond to questions and enquiries
  • Maintain and improve our Website and services
  • Prevent fraud, misuse, unauthorized activity, and security incidents
  • Maintain business and transaction records
  • Understand website usage and customer interactions
  • Improve our products, services, website experience, and marketing
  • Send promotional or marketing communications where permitted and appropriate
  • Comply with applicable legal, regulatory, accounting, and tax requirements

3. Shopify and Service Providers

Our online store is operated using Shopify. Information necessary to operate the Website and process orders may therefore be processed through Shopify and other service providers used by our business.

We may also use third-party service providers for purposes such as:

  • Payment processing
  • Website analytics
  • Advertising and marketing
  • Shipping and delivery
  • Customer communication
  • Website functionality and security

These service providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

4. Payments

Online payments may be processed through Razorpay or other payment methods made available on our Website.

Veda Saathi does not intentionally store complete debit-card or credit-card details on its own systems. Payment information may be collected and processed directly by the relevant payment service provider in accordance with its applicable policies and security practices.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • Keep the Website functioning properly
  • Remember preferences and shopping activity
  • Understand how visitors use our Website
  • Measure website performance
  • Improve our services
  • Support advertising and marketing activities

We may use services such as Google Analytics and Meta Pixel for analytics, advertising measurement, and understanding customer interactions.

You can control or disable cookies through your browser settings. Some Website features may not function properly if certain cookies are disabled.

6. WhatsApp and Other Communications

If you choose to communicate with Veda Saathi through WhatsApp, email, telephone, or other communication channels, we may retain the information necessary to respond to your enquiry, process your order, provide customer support, or maintain relevant business records.

Third-party communication platforms may process information according to their own privacy policies.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about Veda Saathi products, offers, updates, or other promotional communications.

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

We may continue to send essential transactional communications, such as order confirmations, shipping updates, or customer-service messages.

8. How We Share Information

We may share relevant information with trusted third parties when reasonably necessary to operate our business, including:

  • Shopify
  • Payment processors such as Razorpay
  • Shipping and delivery partners
  • Website and technology service providers
  • Analytics and advertising service providers
  • Customer support and communication service providers
  • Professional advisers where necessary
  • Government, regulatory, law-enforcement, or legal authorities where required by applicable law

We do not intend to sell your personal information as a standalone product.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions
  • Providing customer support
  • Maintaining business records
  • Accounting and tax requirements
  • Resolving disputes
  • Preventing fraud or misuse
  • Complying with legal and regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

11. Children's Privacy

Our Website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the request and take appropriate action.

12. Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Your Privacy Requests

Subject to applicable law, you may contact us regarding personal information that we hold about you, including requests relating to access, correction, or deletion where applicable.

We may need to verify your identity before processing certain requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

The updated version will be published on this Website with a revised "Last updated" date.

15. Contact Us

For questions or privacy-related requests, please contact:

Veda Saathi
Phone / WhatsApp: 7043741274
Email: vedasaathi@gmail.com
Address: 1091, Bellagio Lace Textile Market, Puna–Sitanagar Road, Surat, Gujarat 395011, India
Website: vedasaathi.com